An email, calendar, and contact system for all BYU students, staff, and faculty.
All BYU students and staff have access to a secure mailbox for BYU communication. Organize and access all your emails from any device.
CHANGES TO STUDENT EMAIL COMMUNICATION
Starting May 10, every email communication to BYU students from a BYU entity must be sent to the student's BYU-provided email. This change is to help BYU align with security best practices and federal regulations (FERPA).
Their email addresses start with each individual student's NetID: netid@byu.edu
If you work directly with students, please help remind them about this change.
How to Access Your BYU Email
Questions about the upcoming changes
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Toggle ItemWhen does this change (using BYU email accounts for all BYU communications) take place?
All students and employees should be using their BYU email addresses starting May 10.
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Toggle ItemWhat is my login for my account?
You simply use netid@byu.edu as your username and your associated BYU password to log in to your inbox.
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Toggle ItemWhy are we doing this?
Starting May 10, every email communication to BYU students from a BYU entity must be sent to the student's BYU-provided email. This change is to help BYU align with security best practices and federal regulations (FERPA).
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Toggle ItemWhat types of email communications must be sent to @byu.edu addresses? Are there exceptions?
The following is a partial list containing a few examples of email communications that must only be sent to @byu.edu addresses as well as exceptions for those who don’t have BYU email:
- Information about coursework through Learning Suite and other LMS platforms like Canvas must be sent to BYU email addresses.
- Notifications related to student finance or other aspects of student life must be sent to BYU email addresses.
- Faculty must communicate to their students through approved, campus-provided email accounts and not to or from personal addresses.
- Communications destined for non-BYU users (pre-admitted students, alumni, contractors, etc.) can be sent to personal addresses as these users don’t have a campus-provided email account.
- Information about coursework through Learning Suite and other LMS platforms like Canvas must be sent to BYU email addresses.
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Toggle ItemCan I auto-forward all the messages from my BYU email account to a personal email?
Auto-forwarding of all email messages from a campus mailbox to an external account (Gmail, MSN, Yahoo, etc.) is not permitted.
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Toggle ItemCan I get a shared email account for a BYU club or group, separate from my personal email account?
Yes! There’s a form to request a new mailbox at support.byu.edu. One of the options is a Shared Mailbox, which allows multiple people to have access to log into the account and send messages. Each user signs in with their NetID and NetID password, just like a personal account. This can be especially helpful if membership of the group changes frequently.
Students
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Toggle ItemDo I need to use my BYU email address to send messages to my professor?
Yes. Both the emails you receive from BYU groups and employees as well as the university-related messages you send should be paired to your BYU email address.
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Toggle ItemDo student academic associations or BYUSA sponsored clubs have to use a BYU email address?
Yes. Clubs should use a shared mailbox. Contact support at 801-422-4000 or it@byu.edu for more info.
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Toggle ItemCan I add my BYU email address to my Mail app on my phone?
Yes. For simple instructions on how to set up your BYU inbox on your iPhone, Android, Mac or PC, check out these videos:
Outlook on Windows
Outlook on a Mac
Outlook on an iPhone
Mail App on an iPhone
Outlook on Android
Outlook in a Browser
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Toggle ItemCan I access my email address on any computer or mobile device?
Yes. For simple instructions on how to set up your BYU inbox on your iPhone, Android, Mac or PC, check out these videos:
Outlook on Windows
Outlook on a Mac
Outlook on an iPhone
Mail App on an iPhone
Outlook on Android
Outlook in a Browser -
Toggle ItemI am a student employee on campus. Do I need to use this email address for my job?
Yes. Both your class-related communications and your BYU employment communications should come from your BYU email address.
Employees
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Toggle ItemIf a student emails an employee from a non-BYU address, can the employee respond to that address?
As we start moving students to this new email inbox, they might forget from time to time. We recommend you reply to include the student’s campus address in the CC line with a message that a full reply will be directed to the campus address.
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Toggle ItemDo student academic associations or BYUSA sponsored clubs have to use a BYU email address?
Yes, these groups need to use BYU email addresses to communicate with their members.
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Toggle ItemWhat if I use Learning Suite or Canvas to email my students?
Learning Suite and Canvas are migrating to this new field and starting May 10 will only provide the campus address on its platform. Class rosters will display the new address as well.
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Toggle ItemHow will this affect systems that use APIs?
To assist with this effort, OIT has created a new email field accessible through the Persons APIs called BYU_INTERNAL_EMAIL. Automated systems on campus will use this field to send email communication. The format of these email addresses is netid@byu.edu and will be standard for most campus users. We will publish addresses in approved email tenants outside OIT’s tenant (Law School, Mathematics, Stats, CS, Engineering, etc.) in this new field.
All campus systems must be prepared and ready for a coordinated cutover on May 10. Starting May 10, these systems will point to the new email address to direct communications to campus email accounts. All systems are migrating simultaneously to avoid confusion.
Exchange Email Encryption
Spam filtering in BYU email accounts is handled by Microsoft 365 Defender. The following page will provides instructions for end-users including how to access quarantined mail.