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Microsoft

Email Filtering System

How to view quarantined messages for BYU Exchange user mailboxes:

  1. Check your Junk Email folder in Outlook if you haven't already.
  2. Go to the Microsoft 365 Defender Quarantine page and log on using the owner’s credentials.  
  3. Any quarantined messages will be listed on the site. 
  4. Messages with a Status of 'Needs Review' could be reviewed. 
  5. Select a message and then decide what action should be taken (Release, View Headers, Preview, Delete, and Block Sender). 

How to view quarantined messages for BYU Exchange shared mailboxes and Email Alias Manager aliases:

  1. Check the shared mailbox or alias forwarding mailbox Junk Email folder in Outlook if you haven't already.
  2. Open the Microsoft 365 Defender Quarantine page and click Filter to narrow the results by Recipient address (the email address of the shared mailbox or alias).  
  3. Quarantined messages for the shared mailbox/alias are shown. 
  4. Click on a message to see details. 
  5. Options include Release, View Headers, Preview, Delete, and Block Sender. 

How to access the blocked/safe senders and domains settings for BYU Exchange user mailboxes:

  1. Open outlook.byu.edu and sign in with your NetID credentials.
  2. Click Settings (the gear icon in the page header). Click “View all Outlook Settings”. Click “Mail”. Click “Junk email”. 
  3. Edit the blocked senders and safe senders as desired. 

How to access the blocked/safe senders and domains settings for BYU Exchange shared mailboxes and Email Alias Manager aliases:

  1. Open outlook.byu.edu/ecp/<alias address> and sign in with your NetID credentials.
  2. Under "options", click "block or allow".
  3. Edit the safe senders and recipients or blocked senders as desired.

Additional Information Regarding BYU Email Alias Manager, where you may not have a NetID logon:

Alias Manager allows employees, students, retirees, and alumni to create a limited number of BYU email addresses (aliases) that forward to a user-designated mailbox. These aliases may forward to a BYU-provided mailbox (for active employees, active students, and retirees [as requested by departments]) or to an external email provider like Gmail. To be clear, having a BYU email alias does not guarantee that you have a university role, which allows you to log into services/resources provided by BYU.

If you need to edit or adjust your alias but do not have a university role that allows logon using your NetID, contact BYU IT Support by calling 801-422-4000 or send an email to it@byu.edu.

Alias-only users (who do not have access to BYU resources) will receive a daily notification email listing the quarantined messages. The notification email will include a link to release each message without logging in.