ALL STUDENTS AND EMPLOYEES ARE TO SEND AND RECEIVE SCHOOL COMMUNICATION THROUGH BYU-PROVIDED EMAIL ONLY. THIS HELPS US COMPLY WITH FEDERAL REGULATIONS (FERPA) AND INTERNAL SECURITY PRACTICES.
SENDING EMAILS TO EMPLOYEES, INCLUDING FACULTY
Students are to communicate with employees using the employee's NetID, for example, NetID: netid@byu.edu.
How to Access Your BYU Email
Email addresses start with your student NetID: netid@byu.edu.
Watch our video demos to learn how to access Outlook on your preferred devices.
TOP 10 QUESTIONS ABOUT THE EMAIL CHANGE
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Toggle ItemWhy are we doing this?
Email communication to BYU students from a BYU entity must be sent to the student's BYU-provided email. This change is to help BYU align with security best practices and federal regulations (FERPA).
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Toggle ItemWhat is my login for my account?
You simply use netid@byu.edu as your username and your associated BYU password to log in to your inbox.
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Toggle ItemCan I auto-forward all the messages from my BYU email account to a personal email?
Auto-forwarding of all email messages from a campus mailbox to an external account (Gmail, MSN, Yahoo, etc.) is not permitted.
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Toggle ItemDo I need to use my BYU email address to send messages to my professor?
Yes. Both the emails you receive from BYU groups and employees as well as the university-related messages you send should be paired to your BYU email address.
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Toggle ItemCan I add my BYU email address to my Mail app on my phone?
Yes. For simple instructions on how to set up your BYU inbox on your iPhone, Android, Mac or PC, check out these videos:
Outlook on Windows
Outlook on a Mac
Outlook on an iPhone
Mail App on an iPhone
Outlook on Android
Outlook in a Browser -
Toggle ItemCan I access my email address on any computer or mobile device?
Yes. For simple instructions on how to set up your BYU inbox on your iPhone, Android, Mac or PC, check out these videos:
Outlook on Windows
Outlook on a Mac
Outlook on an iPhone
Mail App on an iPhone
Outlook on Android
Outlook in a Browser -
Toggle ItemI am a student employee on campus. Do I need to use this email address for my job?
Yes. Both your class-related communications and your BYU employment communications should come from your BYU email address.
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Toggle ItemWhat types of email communications must be sent to @byu.edu addresses? Are there exceptions?
The following is a partial list containing a few examples of email communications that must only be sent to @byu.edu addresses as well as exceptions for those who don’t have BYU email:
- Information about coursework through Learning Suite and other LMS platforms like Canvas must be sent to BYU email addresses.
- Notifications related to student finance or other aspects of student life must be sent to BYU email addresses.
- Faculty must communicate to their students through approved, campus-provided email accounts and not to or from personal addresses.
- Communications destined for non-BYU users (pre-admitted students, alumni, contractors, etc.) can be sent to personal addresses as these users don’t have a campus-provided email account.
- Information about coursework through Learning Suite and other LMS platforms like Canvas must be sent to BYU email addresses.
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Toggle ItemWhen did this change (using BYU email accounts for all BYU communications) take place?
All students and employees were required to use their BYU email addresses beginning May 10, 2023.
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Toggle ItemCan I get a shared email account for a BYU club or group, separate from my personal email account?
Yes! There’s a form to request a new mailbox at support.byu.edu. One of the options is a Shared Mailbox, which allows multiple people to have access to log into the account and send messages. Each user signs in with their NetID and NetID password, just like a personal account. This can be especially helpful if membership of the group changes frequently.
MORE QUESTIONS?
Live Chat with BYU IT Support or call/text 801‑422‑4000.
